Privacy Policy

Who we are

This website is operated by Ortho Care Clinic at Sector 37D, Gurgaon, Haryana 122006. You can contact us by phone on +91 92116 36116, by WhatsApp on +91 89501 22643, or by email at [email protected].

What information we collect

• When you book an appointment: your name, age, sex, mobile number, and the date and time you choose.
• When you contact us by phone, WhatsApp or email: the details you choose to send us.
• Basic technical information that websites and hosting services handle automatically, such as the page you requested and the security checks described below.

We do not take payments on this website, and we ask only for the details needed to arrange your appointment. Please do not send detailed medical reports through the booking form.

Why we use your information

• To create, confirm, change and manage your appointment.
• To contact you about your appointment.
• To prevent automated or duplicate bookings.
• To meet our legal and record-keeping obligations.

Security check and service providers

Online booking uses a security check provided by Cloudflare (Turnstile) to confirm that a person, not an automated program, is making the booking. Booking details are sent to a secure server function and stored in a secure cloud database. These providers process information on our behalf under their own terms and security measures.

The map on this website is provided by Google Maps and is subject to Google's privacy policy.

Sharing and retention

We do not sell your personal information. We share it only with the service providers needed to run this website and the booking service, or where the law requires it. We keep appointment records for as long as needed for your care and to meet legal requirements, and delete or de-identify them when they are no longer needed.

Your rights

Under the Digital Personal Data Protection Act, 2023, you may ask us to access, correct or erase your personal information. To make a request, call +91 92116 36116 or email [email protected]. We may ask you to confirm your identity before we act on a request.

Website information

This website is for general education about orthopaedic conditions. It does not replace an individual clinical assessment, and it does not offer emergency care. For an urgent medical problem, go to the nearest emergency department or call 112.